Refund policy

We do not currently accept returns or refunds on products, with the exception of damaged items received. If you have concerns with your product, please reach out within 3 business days of receiving item. You can contact us at hellotonesandpages@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Damages and issues
Please inspect your order upon reception and contact us immediately or within 3 business days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hellotonesandpages@gmail.com.